What to do if you notice a mistake or typo.

 

Our 3 step quality control process goes a long way toward eliminating errors, but mistakes do sometimes happen.  How we deal with them depends on what happend and when.

 

Typo in the order:

A.) If the order is still in your shopping cart you can edit it there or just delete it and make a new one.

B.) If the order has was placed in the last 24 hours, it is possible that we haven't started working on it yet.  Please send an email to: TYPO@ORNAMENTAVENUE.COM as soon as you can and we'll try to intercept the order before it's too late.

C.) If the order has been personalized but not yet shipped, we'll work with you to get things fixed up at the absolute least possible additional cost. We're not trying to make money off of anyone's mistakes... but we can't sell ornaments for these prices and still afford to throw away bunches of inventory.  Be sure to include a phone number in your email so we can call you to discuss any "fix up" costs.

D.) If the order has already shipped or if the typo is not discovered until after delivery, we may or may not require that the product be returned to us.  Send an email to TYPO@ORNAMENTAVENUE.COM and we'll work with you to get things fixed up.

 

ERROR IN THE HAND PERSONALIZATION

 

If the mistake is on our side, we appologize and we'll fix it for free. We may or may not require the return of the incorrecctly personalized items. Please email ERROR@ORNAMENTAVENUE.COM for a return authorization code. Please include a phone number so that we can discuss the error.